Route each alert to one clear next step

An alert can mean very different things. Customers may feel it now. The severity sets how urgent it is. A runbook may already cover the problem.

The first question is whether customers feel the impact. If they do, the alert goes to a person at once. If not, the flow asks about severity.

Lower-severity alerts ask one more question: does a runbook exist? A known runbook sends the agent to follow it and report whether the alert cleared. If it did not clear, a person is paged. An unknown alert becomes a ticket.

Each outcome names its next step. The agent does not invent a plan, and no path leaves an alert without an answer.